Help

Support

Answers, and a real person if you need one.

Start here

  • The message on your screen. Troubleshooting lists what each message means and what to try.
  • How something works. The manual covers every screen.
  • Your first host. Get started takes about five minutes.

Contact us

Email james@ag-applications.com. Questions, bug reports, privacy requests and complaints all come here.

To help us help you, include:

  • what you were doing, and what you expected;
  • the message you saw, word for word if you can;
  • your iOS version, and the version under Settings → About in meshDeck;
  • how the host is reached: SSH, Portainer or Advanced, and whether through Tailscale.

Never send secrets

Please do not email a password, an SSH key, an access token or an API key. We will never ask for one.

Your subscription

meshDeck Pro is billed by Apple. To cancel or change it, open Settings → your name → Subscriptions on your iPhone, or use Manage on meshDeck’s Pro screen. Refund requests go to Apple at reportaproblem.apple.com. See Free and Pro.

Your data

Almost everything stays on your phone and your hosts. If you used Instant alerts and want your record removed from the relay, switch alerts off in the app, or email us. The Privacy Policy explains what the relay holds.

Feature requests

We read them all. Tell us what you would like, and what you were trying to do when you wanted it.